Testimonials

Tony Martin, RTM Co. Director/Leaseholder
” I have been involved at Homefern now for more than 20 years and I can honestly say in all that time I have never felt so positive about the future there for everyone involved.  It’s such a change to deal with a team that I believe honestly cares about the residents and not just their own business objectives.  I firmly believe the team at Arrow will bring a new friendly and caring professionalism to Homefern not see before .”  

Shanel Direk, Leaseholder
“A big thank you to Grant, Sean & all the team at Arrow.  I know I speak on behalf of many residents who are always so pleased with all your good work at our development, it never goes unnoticed. Thanks again”

Cleo Kedros, Leaseholder
“Thank you to Arrow for your tireless work on my behalf dealing with my devastatingly and frustrating irresponsible landlord to achieve the reduction to the absurdly high sinking fund percentage from 1% to the more reasonable level of 0.33%, this has saved 10s of thousands for many leaseholders on my development.

You never gave up.  I thank you so much for perservering so persistently and for so long in spite of the reluctance of both my landllord and the trade body they are members of.  I admire your patience and tolerance and I simply could not have achieved this outcome on my own.  I would highly recommend Arrow Leasehold Management”.

Caroline Thomas, RMC Director
“I was lucky enough to meet Bernie at a network meeting, at a time when as a leaseholder, I was very unhappy with the service that I was receiving from the existing property management company. Bernie showed us how they work, the significant cost savings, and how differently the property would be managed as a result of them taking over. Bernie and Grant also showed incredible diligence and tenacity in investigating the legalities of removing the incumbent provider, and helping a bunch of very disgruntled leaseholders makes positive changes. We are delighted to have Arrow looking after our properties and look forward to seeing the output as a result of Arrow Leasehold Management taking over the management contract. If you are a disgruntled leaseholder, and are unhappy about the service you are receiving from your existing property management company OR are a property portfolio holder who are looking for a property management company, I HIGHLY RECOMMEND Bernie, Grant and Arrow Leasehold management!.”

Nicola Trott, Leaseholder
“I can’t tell you how happy I am to know I have a decent management company, it’s like a weight has been lifted; It’s a refreshing change to have a helpful management company. Thank you again, I really do appreciate it and I am so impressed with the work that Arrow have been doing in such a short time. Well done to you all”

Sally Templeton, Leaseholder/Landlord/Director
“May I say how impressed I am by your management of our development. Grant our Estates Manager has been most helpful and supportive. As a Director of an estate agency in Essex, I help manage many rental properties at this and other developments, so it is a bonus to know who to contact should our landlords/tenants have problems”

Mr & Mrs Wiffen, Leaseholder
“We can’t believe the massive improvement in 5 months since Arrow took over management.  If we had had known Arrow would be our managing agent we would not have sold our flat.  Thank you for everything”

Nick Boreham, RTM Director
“Thank you for all your support when we were setting up the RTM Company and in the management services you delivered. I would gladly provide a reference to any perspective new clients. I’d like to wish you every success for the future with Arrow Leasehold Management. It is a pleasure working with you”

Stuart York, Director/Leaseholder
“Bernadette, as representative of Arrow Leasehold Management, has helped turn around the management of the area where I live.  Bernie has been conscious of the needs of the leaseholders and landlords and has made several significant savings for the residents while improving all services and efficiencies on the estate”

Chris & Maggii Edwards, Leaseholder

“Fantastic saving on the insurance over 50%, Arrow got the entire development free cavity wall and loft insulation and they do what they say they are going to do.  I have been very impressed with what they have done since Arrow took over”

Graeme Moran, Managing Director (Portfolio & Acquisitions) Asset Trust Housing Limited
“Bernadette is a highly skilled leasehold and shared ownership property specialist. Her extensive experience, in senior and front-line roles means she is able to build excellent rapport with customers and stakeholders”

At Metropolitan she was able to apply policy and best practice to deliver great results, directly or through team members in what is often and rightly a challenging market. Bernadette welcomed the fact that the leasehold customer has the power and regulatory choices to demand skillful, efficient and quality assured services. She always wanted to improve customer satisfaction and did so. This was recognised when the leasehold team achieved CharterMark accreditation.”

Richard Carter (Partner) Martin Associates
“I have known and worked with the Managing Director, Bernadette Rose, at Arrow Leasehold Management for approximately 10 years. Bernadette has always conducted herself with the utmost professionalism looking at every angle to ensure that complete satisfaction is achieved with everything. She always works openly and embraces collaborative working to ensure that any problems are resolved efficiently and effectively”

Sue Wiley, Contractor
“For over a year, my company has been working with Arrow Leasehold Management that is headed by Managing Director Bernadette Rose. We have found Bernadette they are friendly and very professional in all that they do. We come into contact with many of Arrow’s clients who only have the upmost regard for them and tell how prompt they are in dealing with any problems that may arise and that as a leasehold Management Company they are second to none. We would highly recommend anyone looking for a Management Company to contact Bernadette/Arrow”

Valerie Harrington, Aldwych Housing Association
“I found Arrow to be extremely fair minded, approachable and professional in their handling of the compliance check. They were excellent in communicating with us before, during and after the project. They are extremely knowledgeable in their field of expertise. I would definitely recommend Arrow”

Debbie Matusevicius, Leasehold Consultant
“Bernadette delivered excellent services during the period her company provided consultancy services. Some of the qualities demonstrated included personable, expert and high integrity. She was extremely methodical and detailed in her approach whilst providing practical advice based on detailed research and sound rationale. The report Bernadette compiled which detailed her recommendations was excellent.”