Our professional team are here to talk your call and to discuss your needs.

Find out more about our team on this page.


Grant Scott


Grant founded Arrow along with Bernie Rose in 2011 coming from a long career in property services. Grant leads the team in contract services and is a stickler for detail! Grant loves history which means he loves doing things in the old way, so we have had to drag him in to the 21st century but he puts up a good fight! He is the only West Ham fan in the team, so he’s used to being let down!

Bernie Rose

Co-Founder/Managing Director

Bernie founded Arrow along with Grant Scott in 2011 as she was determined to provide a different service that works directly for leaseholders. Bernie has a career spanning 37 years in the property sector including the last 30 dedicated to leasehold management. Bernie loves Arsenal and all things nature and is passionate about animal welfare and supporting Arrow’s main charity Remus Horse Sanctuary. It’s fair to say her favourite employee is Olly, Arrow’s mascot closely followed by Frank!

Olly & Frank

Team Mascots

Olly, now 14, founded Arrow along with Grant and Bernie back in 2011 and took up his position as team mascot. Frank joined up with Olly 3 years ago and together they keep a watchful eye over the team and are best friends. They are very driven (by food), work hard (on toys) and have a lot of energy (for walks). Arrow would not be the same without them!

Jade Barter

Finance Manager

Jade joined Arrow in 2019 and has worked in the insurance and finance sector for a decade. Jade brings a huge amount of experience in dealing with insurance and finance matters and is the proud mother to a dachshund who has more Instagram followers than the rest of the office combined. Jade is also an avid baker and the team loves nothing more than when she has found a new recipe to conquer and we get to taste.

Lejla Dzafic

Estates Manager

Lejla joined Arrow in 2017 and has worked in the building industry for over a decade, working with contractors and managing sites. Lejla was born in Bosnia & Herzegovina and enjoys annual trips to the country as well as hiking through the UK wilderness. Lejla has 2 children and loves nothing more than a Disney night with her girls.

Bradley Scott

Legal Manager

Bradley joined Arrow in 2021, he has years of experience working in the housing industry having previously worked at a large housing association in the South East of England & London, Bradley also hosts a movie podcast which he is very passionate about and could talk to you about movies for hours, in addition Bradley also plays football at the weekends and does his best to avoid injuries… not always successfully.

Sean Scott

Head of Operations

Sean joined Arrow in 2015 and previously worked for a large housing association in London, as well as previously working for a local council, a role he held for several years. Sean is an avid fan of Arsenal and moods often dictated by that of the weekends result.

Lily Clipson

Estates Administrative Assistant

Lily joined Arrow in 2023 and brings with her experience in assisting customers with queries. Lily previously worked for a fashion brand and dealing with high expectations from customers and understands the need to deliver a high quality of service. Lily can also be found in Ibiza where she holidays with friends and makes the rest of the team jealous…

Gary Scott


Gary joined Arrow in 2016 and spends much of his time in Bali, where he works remotely, Gary has mastered the language and can speak fluent Balinese, as well as climbing any mountain he can set his eyes on, often without the proper equipment but nonetheless his videos make for interesting viewing…