SERVICES
Dedicated Estates Managers
Dedicated Estates Managers
You’ll have a dedicated and experienced manager, with a breadth of knowledge & training, ready to manage your development with care and determination.
All our staff attend regular training events and are qualified or working towards Arrow funded qualifications.
Site Inspections
Site Inspections
We complete a detailed/comprehensive estate inspection at least once a month and agree dates with our clients/customers.
Detailed reports, including photos, are completed for each visit using the best technology to achieve maximum efficiency. The report is sent immediately from site to the Estates Administrators to enable identified priorities to be completed within agreed timescales. The reports are kept on file indefinitely, so they are always available for future reference.
Detailed photographic reports are produced for each visit using inspection software on a smartphone or tablet.
The report is sent immediately from site with your dedicated Estate Coordinator ensuring all routine actions are complete within 7 days.
Records are kept on file for a clear and organised audit trail.
Out of Hours
Out of Hours
Your development is always working which means we are too! So, we provide an 24/7 365 day out of hours emergency service. This operates after 5.00pm weekdays, through the night, weekends, and national holidays.
If you have an emergency issue, outside of regular hours, you can be confident that it will be dealt with by friendly and experienced & staff.
Service Charges Collection
Service Charges Collection
We ensure your service charge billing and collection is correct, and in line with the lease for your development. We have a fair, robust and highly successful arrears process resulting in zero fees being charged to the service charge account.
Our service charge invoices are clear, transparent, technically correct.
Service Charge Budgets
Service Charge Budgets
Arrow prepares annual service charge budgets for each development in our portfolio, using accurate data and information. We engage with each client through the process and obtain their approval before it is published.
We are extremely thorough, as you should expect, in managing existing budgets and regularly providing information on any possible future costs.
We develop Reserve Fund plans for each and every client to ensure adequate funds are being built up for major works and cyclical maintenance.
Accounts
Accounts
On behalf of and with the agreement of each client, we appoint an independent accountant to prepare the annual service charge and company accounts. The accountants work for you, not Arrow, so you can be confident that they are analysing and checking all financial records on your behalf. On completion of the service charge accounts, they are sent to every leaseholder in line with legislation timings.
We only work with independent and qualified accountants who follow relevant best practice set out by the ICAEW.
Health & Safety/Fire Risk Assessments
Health & Safety/Fire Risk Assessments
We work with the best independent consultants to conduct the necessary inspections and reports for our clients. Our managers to carry out regular inspections as part of our estate visits.
Key data from fire and general risk assessments is reported and recorded and relevant action taken and/or preventative measures introduced.
H&S and FRA legislation is constantly evolving, and we stay one step ahead to make sure your development is safe.
Major Works/S20 Consultation
Major Works/S20 Consultation
This can be a minefield if not administered correctly! With Arrow, you never have to be concerned as we are highly experienced in managing major works and S20 Consultation.
We only work with like minded qualified and independent surveyors and have negotiated preferred rates for our clients.
Company Secretary Services
Company Secretary Services
We provide company secretary services and ensure all necessary administration is completed at Companies House to keep your company active.
Included in this service are updates of the shareholder registers and calling and administering AGMS.
Right to Manage
Right to Manage
Arrow have assisted several developments to achieve Right to Manage (RTM) and then provide the management of the development on their behalf.
The RTM is a NO FAULT PROCESS and relatively straightforward if you know what you are doing! The solicitors Arrow work with Property Management Legal Services (PMLS), are very experienced and have successfully helped several leaseholders at their development achieve RTM.
One of the main hurdles that gets in the way of leaseholders achieving the RTM is how to fund it! Arrow have developed a way to make this easier for our clients by working in partnership with the solicitors, PMLS.
If your development is in a position where you can’t change managing agent but want to, please contact Arrow as we might just be able to assist you the right track to make it happen!
Professional Services
Arrow pride ourselves on being experts in our field, Block Management. There’s not a lot we don’t know when it comes to service charge collection, landlord & tenant law and keeping your common areas in the best order.
We do recognise, however, that our clients will require access to other professional services in order to uphold their obligations. JFM have an excellent network of carefully chosen service partners to achieve this. From surveyors and solicitors to brokers and accountancy firms, we only work with high-calibre people.
We’ve opted not to provide these services ‘in-house’ because we want to retain 100% independence in these areas and give our clients the right to choose who they work with. We’ve found this approach to be more effective than the so-called ‘one-stop-shop’ approach since a free-market drives up competition, and thus standards.
We work with our service partners to provide, among other things:
- Major works project administration
- Building surveys
- Party-wall agreements
- Capital expenditure plans
- Collective enfranchisement
- Lease extensions & variations
- Right-to-Manage
- Counsels’ opinion
- Service charge & company accounts
- Buildings and other insurance policies
- Fire & general risk assessments
- Competitive utilities contracts
