Property management of leasehold developments is a specialist field and we have the skills, knowledge and team to deliver outstanding services to our clients.


For every block/estate we manage we agree the services that are to be provided and these are set out in a detailed management agreement which is jointly approved by the client and Arrow. Included in the agreement is a clear and fair management fee for the professional service you can expect to receive and we do not take any commission on the contract services provided are there are no hidden costs.

We never forget it is your service charge money and we take full ownership and responsibility for ensuring we achieve the best possible service and value on your behalf.

The following is an example of what is included in the agreed management fee:

  • Day to day management of the block/estate
  • Raising and managing routine reactive repairs
  • Major works & S20 Consultation administration (any surveyors fees are in addition to the management fee and agreed in advance)
  • Setting up and maintenance of all service contracts (i.e. cleaning)
  • Arrange and manage buildings insurance
  • Employing/managing staff on site (if applicable)
  • Setting up individual estate Trust bank accounts
  • Instructing accountants and/or auditors to prepare annual service charge and company accounts fully compliant with statutory requirements
  • Setting up annual budget (in agreement with client)
  • Service charge collection/arrears management (to legal stage)
  • Regular documented site visits
  • Meetings with client/Director(s)/RTM Company/leaseholders/residents
  • Monthly comprehensive site visits/inspections by named Estate Managers
  • Regular communication i.e email notices, newsletters and round robin notices

The above is not an exhaustive list but a good example of what you can expect to be included.

We appreciate and understand that each block/estate is unique. Our approach to property management is flexible according to your needs and preferences. We are happy to work closely with Directors and to adapt our service to the level of involvement and control you choose to retain or to delegate to us.


Benjamin Kaye
24 October 2022
Excellent managing agent. Bernie has built a brilliant business always putting the client first
Charles Metz
21 April 2022
Arrow Leasehold are great communicators with fast response times, working pro-actively to maintain our estate. They're a genuinely dedicated group, and we received frequent updates about everything — from window-cleaning and garden upkeep, to planned improvement works and communal upgrades. I was a leaseholder for over 7 years and found them to be very good value for money. Thank you, team!
22 October 2021
The team at Arrow have always been super efficient, responsive and friendly.
M Kaur
21 October 2021
I would like to say thank you to Bernadette Rose, Bradley Scott, Sean Scott, Accounts Team and the Administration Team. I have had an amazing experience with Arrow Leasehold Management. The team have been so supportive when I was struggling to pay my Service Charge. They also kept me informed with regular updates about any work being carried out in the Apartment Block and Communal areas. Keep up the excellent work. Thank you again for everything you are doing to make our life easier.
Leon Ferguson
21 October 2021
Arrow's fees are at the top end of the scale, but they offer a premium service. Responding to emails at weekends and Bank Holidays, I've noticed a distinctive change in the general appearance of properties once they take over. They also have no hidden charges in terms of commission on work carried out by tradesmen. Excellent.
Connor Thomas
1 July 2019
Fantastic service from a friendly and professional team. Highly recommended.
Luke Thomas
1 July 2019
A really professional and helpful team. Had no problems, and I’d definitely deal with them again.
Kalvyn M
1 July 2019
Really really pleased with the service I received from Arrow! All of the info I needed for my sale was provided promptly and with fantastic customer service!