Block Managing Agent Chosen by Leaseholders
& only work for Leaseholders

A Managing Agent who always put leaseholders first & creates a positive environment that enables all the team to deliver an outstanding property management service & experience for our customers

ABOUT US

We provide a high quality property management service for private residential leasehold developments/blocks in London, Essex & Kent

We are committed to delivering outstanding service first time every time. Communication and trust is paramount in our relationship with our clients and we are fully committed to maintaining a positive partnership. The founder and Managing Director Bernadette is passionate about customer service and she is committed to ensuring that the best possible services are provided by the team that meet and exceed our clients expectations.

OUR SERVICES

PROPERTY MANAGEMENT

Property management of leasehold developments is a specialist field and we have the skills, knowledge and team to deliver outstanding services to our clients.

For every block/estate we manage we agree the services that are to be provided and these are set out in a detailed management agreement which is jointly approved by the client and Arrow. Included in the agreement is a clear and fair management fee for the professional service you can expect to receive and we do not take any commission on the contract services provided are there are no hidden costs.

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COMPANY SECRETARY

We are members of the Property Redress Scheme. Their service has been approved by the Government as a redress scheme.

They provide an independent review, assessment and outcome to complaints. Arrow Leasehold Management has never had a formal complaint raised by any one of our customers. We conduct regular surveys to ensure our high standards of service are being maintained and delivered. Our latest Customer Satisfaction Survey confirmed that 100% of our customers would recommend Arrow Leasehold Management to their family, friends and colleagues.

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ACCOUNTABILITY

We are members of the Property Redress Scheme. Their service has been approved by the Government as a redress scheme.

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FAQ's

If you have a questions, please look at our FAQ’s page. Answers to our most common questions can be found there.

We get asked many questions on a daily bases. We have collected a collection of our most frequently asked questions. If you have any further questions please don’t hesitate to

FREQUENTLY ASKED QUESTIONS

BOOK A REPAIR

You can report non-urgent repairs using our reporting service

by calling us at 01708 961 811

sending an email to info@arrowlm.co.uk

or using our Book a Repair form by clicking the button below.

GOOGLE REVIEWS

    
 
 
         Benjamin Kaye 
 24 October 2022
 
 
  Excellent managing agent. Bernie has built a brilliant business always putting the client first
  
 
        Charles Metz 
 21 April 2022
 
 
  Arrow Leasehold are great communicators with fast response times, working pro-actively to maintain our estate.  They're a genuinely dedicated group, and we received frequent updates about everything — from window-cleaning and garden upkeep, to planned improvement works and communal upgrades.  I was a leaseholder for over 7 years and found them to be very good value for money.  Thank you, team!
  
 
        J G 
 22 October 2021
 
 
  The team at Arrow have always been super efficient, responsive and friendly.
  
 
        M Kaur 
 21 October 2021
 
 
  I would like to say thank you to Bernadette Rose, Bradley Scott, Sean Scott, Accounts Team and the Administration Team.

I have had an amazing experience with Arrow Leasehold Management.  The team have been so supportive when I was struggling to pay my Service Charge.  They also kept me informed with regular updates about any work being carried out in the Apartment Block and Communal areas.

Keep up the excellent work.  Thank you again for everything you are doing to make our life easier.
  
 
        Leon Ferguson 
 21 October 2021
 
 
  Arrow's fees  are at the top end of the scale, but they offer a premium service.  Responding to emails at weekends and Bank Holidays, I've noticed a distinctive change in the general appearance of properties once they take over. They also have no hidden charges in terms of commission on work carried out by tradesmen.  Excellent.
  
 
        Connor Thomas 
 1 July 2019
 
 
  Fantastic service from a friendly and professional team. Highly recommended.
  
 
        Luke Thomas 
 1 July 2019
 
 
  A really professional and helpful team. Had no problems, and I’d definitely deal with them again.
  
 
        Kalvyn M 
 1 July 2019
 
 
  Really really pleased with the service I received from Arrow! All of the info I needed for my sale was provided promptly and with fantastic customer service!
  
 
  
  
 
 
   Google rating score: 4.6 of 5, based on 9 reviews

Block Managing Agent Chosen by Leaseholders
& only work for Leaseholders

ABOUT US